5 Star Customer Service

Giving your customers the “5 Star” treatment will build lifetime business relationships and financial success!

PDG can teach your employees to:

• Increase their effectiveness by reflecting customers’ personality styles.
• Troubleshoot and resolve customer snags and obstacles.
• Adapt their customer service approaches to meet unique needs & desires.
• Build customer relationships on trust, support, and respect.

Key topics covered and discussed:

• Taking 5 Star Customer Service to heart.
• Handling difficult customers tactfully.
• Putting the customer first.
• Coping with stressful situations.
• Recovering from poor service.
• Satisfying internal customers.
• Analyzing customers’ needs
• Constructing customer satisfaction surveys.
• Developing and tracking customer profiles.
• Answering the telephone with a smile.
• Survival skills for customer service representatives.

Who can benefit from 5 Star Customer Service training?