Communication

Some people come by their people skills naturally. They intuitively know what to say and when to say it. Their comments are well received and generate the response they seek. Others aren’t so lucky. Those of us who aren’t born with natural people skills need to develop them through study and practice. The ability to acquire people skills has a tremendous impact on your own and your employees’ achievements.

PDG can show you and your employees how to:

• Convey genuine interest in co-workers’ well being.
• Trust co-workers’ actions and deeds.
• Gain trust from employees and co-workers.
• Identify the communication styles of co-workers, managers, customers, and suppliers.
• Focus on understanding others first.
• Suspend quick judgments.
• Verbalize assumptions during discussions.
• Increase assertiveness and persuasive capabilities.

Key topics covered and discussed:

• Defining “people skills” in practical and actionable terms.
• The golden rule: treat others as you want to be treated.
• Understanding peers’ communication needs.
• Interpreting teammates’ voices and body language.
• Adjusting the assertiveness level for achievement of personal objectives.
• Suspending emotional reactions and judgments.

Who can benefit from better Communication skills?

Everyone in your organization.