21st Century Supervisor

Meeting the demands of the 21st Century

The successful execution of work at your company's front lines lies in the hands of your supervisors. The 21st century supervisor will greatly influence the attitude, quality, and teamwork your organization needs and achieves!

Front line leaders in the 21st Century need to master nine skills which support three critical roles: leader, analyst, and administrator. As leaders, your supervisors must be able to lead teams, coach employees, and communicate clearly and effectively. As analysts your supervisors must be able to analyze costs and their impact on the bottom line, improve processes, and utilize computer technology to raise their decision making effectiveness. As administrators, your supervisors must be able to manage budgets and scarce resources, manage projects, and write professionally and clearly. This seminar provides an overview of these nine skills and explains how their presence will lift your company to higher performance.

PDG can teach your supervisors to:

• Communicate with and effectively coach a diversity of employees
• Lead teams and facilitate teamwork and group problem solving
• Plan and implement projects through successful completion
• Make astute business decisions

Key topics covered and discussed:

• Team building that inspires cooperation
• Coaching and counseling skills that nurture growth and value
• Communicating with, and understanding, others
• Business analysis skills; knowing the cost of producing.
• Continuous improvement processes and techniques.
• Using software to improve productivity and decision making effectiveness.
• Project management skills that complete tasks on time and in budget.
• Writing and documentation techniques that ensure effective communication.
• Resource management skills that keep your department on path and on budget
• Motivating employees

Who should attend:

Aspiring and current supervisors, department managers, team leaders, or any associate that has some leadership role. All experience levels of supervisors will find new insights into being successful in the 21st century.